Getting a stalled patient portal moving again

How we rescue stalled healthcare IT projects and still deliver a compliant patient portal.

This is an example of how we work, using an illustrative company. It shows our approach, but it isn't a specific client project.

Methodology exampleHealthcare providers with a stalled IT projectHealthcareGetting stalled projects moving againMulti-month engagement

The challenge

Healthcare providers often see an outside-built patient portal stall. After a long stretch of work, the project is behind schedule, over budget, and the software doesn't meet NEN 7510 security requirements. Boards start thinking about pulling the plug.

Long projects that are well behind schedule

Software that doesn't meet NEN 7510 security requirements

An EHR connection that's missing or doesn't work

Over budget, with no working product to show for it

Our approach

First we look at how much of the existing software is still usable. Then we assemble a team with both healthcare IT and NEN 7510 experience, and work toward a fully working, compliant portal on a tight timeline.

Review

First phase

We review the software and the security, and talk to the people involved to find the core problems.

Recovery plan & team

A go/no-go call, a recovery plan in short sprints, and a team with healthcare IT experience.

Rebuild to NEN 7510

Main phase

We rebuild the security layer, the EHR connection via HL7 FHIR, and the patient-facing features.

Review, training & go-live

Wrap-up

A NEN 7510 review, testing with patients and care staff, training, and a phased launch.

What this approach delivers

The approach delivers a working portal that meets NEN 7510 and connects to the EHR via HL7 FHIR. Typically more patients use the portal, phone traffic drops, and satisfaction goes up. What it delivers depends on the state of the existing project and how ready the organization is to change.

Technologies used

HL7 FHIRNEN 7510React / Next.jsNode.jsPostgreSQLAzure

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